Privacy Policy
For our company, Achotines Bay Development Corp, and/or its subordinated or controlled affiliate companies in Panama (hereinafter referred to as THE VERVANA PLAYA VENAO HOTEL), the privacy of its users is of the utmost importance. Therefore, we have implemented this document called "Privacy Policies" to inform how THE VERVANA PLAYA VENAO HOTEL collects, uses, shares, and, in general, processes personal data, as well as detailing the rights you may have regarding such personal information.
Personal data is understood as any information concerning natural born persons that identifies or makes them identifiable.
Our company is committed to maintaining the personal information provided in a private and secure database, the responsibility for which will be with THE VERVANA PLAYA VENAO HOTEL.
This policy applies to all personal data collected through our website www.vervanaplayavenao.com (hereinafter "WEBSITE" or "WEB") and, consequently, also applies to all subdomains that can be accessed through said WEBSITE, which is owned by THE VERVANA PLAYA VENAO HOTEL.
ACCEPTANCE OF TERMS
In order to provide our services, THE VERVANA PLAYA VENAO HOTEL may store, extract, and process the data and personal information provided by you in various ways:
When you simply visit our website or portal:
- We identify the device you use, operating system, and/or other device identifiers.
- We identify the time, date, duration of website or portal usage, and origin through the geolocation system.
When you register as a customer and/or user through our website or portal to receive our services or make a reservation, we capture the following data:
- We process information such as your email address, first and last names, date of birth, phone number, and address.
- We identify the time, date, duration of website or portal usage, and origin through a geolocation system.
Clarifying Notice:
In addition to the aforementioned information that we may collect and process when you visit, download, and/or use any of our services, capturing personal information about website usage, namely, browsing activity and traffic activity, "heatmaps," and user and/or visitor movement; the information we collect may include information regarding the device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, dates and times, etc., all of which are non-identifiable but could be processed by us.
About Google Analytics:
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help the WEBSITE analyze how users use the WEBSITE. The information generated by the cookies about your use of the WEBSITE (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the WEBSITE, compiling reports on website activity, and providing other services related to website activity and internet usage. Google may also transfer this information to third parties when required by law, or when third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to fully utilize this WEBSITE. By using this WEBSITE, you consent to the processing of information about you by Google in the manner and for the purposes set out above.
About Cookies
A cookie is a small amount of data, often including a unique anonymous identifier, sent to your browser from a website's computers and stored on your computer's hard drive.
If you reject all cookies, you may not be able to use the services of HOTEL VERVANA PLAYA VENAO or products that require a login, and you may not be able to take full advantage of everything which is being offered.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is necessary.
The WEBSITE uses its own cookies for a number of purposes, including:
• Requiring you to re-enter your password after a certain period to protect against others accidentally accessing the content of your account.
• Keeping a record of the preferences you specify while using the sites, products, and services of HOTEL VERVANA PLAYA VENAO.
• Estimating and reporting our total audience size and traffic.
• Conducting research to improve the content and services offered on the sites, products, and services of VERVANA PLAYA VENAO.
WHAT ACTIONS CAN WE TAKE WITH YOUR DATA?
You are hereby deemed to understand and expressly authorize HOTEL VERVANA PLAYA VENAO to capture, obtain, request, collect, record, organize, structure, store, preserve, adapt, modify, and in any other form of processing, as allowed or mandated by law, extract, consult, use, communicate, transmit, exchange, share, disseminate (where permitted or mandated by law), limit, delete, or destroy (where permitted or mandated by law), and perform any other action, all of the above with respect to the data and personal information provided to HOTEL VERVANA PLAYA VENAO through its WEBSITE.
Likewise, the collected personal data may be transferred locally or internationally to external providers of HOTEL VERVANA PLAYA VENAO, provided that the data sent to such external providers is necessary for the purposes for which they will be processed.
The uses and actions described above include information gathered through our WEBSITE, portal, and social media owned by THE VERVANA PLAYA VENAO HOTEL, where various technologies are used to collect and store information, including cookies (as previously explained), local or international storage (such as browser web storage or application data caches), databases, and server logs.
PURPOSE OF PROCESSING
Our company is not in the business of selling information about you: we use the information shared with us for the sole purpose of improving our services and providing you with a better experience when booking and using our products through the WEBSITE.
HOTEL VERVANA PLAYA VENAO uses your information for the following general purposes: provision of products and services, identification and authentication, improvement of services, support, contact, research, anonymous reporting, and advertising campaigns.
USE, DISCLOSURE, AND EXCHANGE OF INFORMATION
HOTEL VERVANA PLAYA VENAO does not share your personal information obtained through the use of our WEBSITE, except strictly for the uses and actions described in this document.
We do not share, sell, rent, or exchange personally identifiable information with third parties for promotional purposes.
However, HOTEL VERVANA PLAYA VENAO may share your personal information when necessary to complete a transaction, operate, or improve our products and services. In any case where information is shared under the terms indicated, the recipient will be subject to the same restrictions established in this privacy policy. We use the services of third parties, such as credit card processing companies, to bill you for the purchase of products and services, as well as in the delivery of services or products purchased online. These third parties are prohibited from using your personal information for promotional purposes.
In no case will our company share the data of minors.
Similarly, HOTEL VERVANA PLAYA VENAO may share with third parties certain information necessary for the management of online order delivery through our WEBSITE, consisting of your full name, address, landline or cell phone number.
RIGHTS OF THE DATA SUBJECT
In compliance with Law 81 of 2019, we guarantee the rights you have as the data subject regarding such data and information provided to our company, understanding that these rights are non-waivable, except for such exceptions as are established in special laws that apply to the data covered by Law 81 of 2019.
• Right of Access:
You may at any time access, review, control, and request information about the personal data provided.
• Right of Rectification:
You may at any time request the correction or updating of personal data you may have provided us when they are incorrect, irrelevant, incomplete, outdated, inaccurate, false, or irrelevant.
• Right of Deletion:
You may at any time request the deletion of the personal data you may have provided us when they are incorrect, irrelevant, incomplete, outdated, inaccurate, false, or irrelevant.
• Right of Objection:
You may, based on well-founded and legitimate reasons related to a specific situation, refuse to provide your personal data or have them subject to certain processing, as well as revoke your consent in a non-retroactive manner.
• Right of Portability:
You may at any time request a copy of the personal data provided in a structured manner.
USER AND/OR CLIENT OBLIGATIONS
You commit to complying with all applicable laws and providing accurate information regarding the personal data collected by our company in order to fulfill the established purposes. In this regard, you agree not to impersonate any person or entity, or provide false information about yourself or the services you acquire through our WEBSITE, portal, or social media, whether directly or indirectly, or in any other way manipulate to conceal your identity or the origin of any message or information you send to HOTEL VERVANA PLAYA VENAO.
Similarly, you undertake not to engage in any illegal action to alter, copy, modify, adapt, reverse engineer, compile, decompile, or disassemble the WEBSITE, services, or any content offered by HOTEL VERVANA PLAYA VENAO. You also commit not to upload, insert, collect, or otherwise make harmful or illegal content available on the WEBSITE; act in a manner that could be perceived as detrimental to the reputation of HOTEL VERVANA PLAYA VENAO and affiliated companies or that may cause discredit or harm to it.
SECURITY OF YOUR PERSONAL DATA
Our company maintains security measures designed to protect the information and personal data you share with us, including physical, electronic, and procedural measures. Similarly, we continuously monitor our systems for potential vulnerabilities and regularly seek new ways and services to enhance the security of our services to ensure the protection of the privacy of our customers, consumers, and users.
HOTEL VERVANA PLAYA VENAO uses industry-standard SSL encryption to protect data transmission. However, please note that this is not a guarantee that such information may not be disclosed, altered, or destroyed by a breach of such firewalls and secure server software.
Despite all the measures our company implements to ensure the security of your data, we cannot guarantee - and indeed do not guarantee - the absolute protection and security of your personal data. Therefore, in the event of a security incident against our security measures, we have information protocols and recommendations that will be notified to prevent any irreparable damage to our users and customers. Likewise, all actions and protocols required by law will be carried out. Similarly, in the event of a security system failure or its discovery, we will attempt to notify you electronically so that you can take appropriate protective measures. By using personal information provided to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative matters related to the use of those sites, products, and services.
Likewise, we may post a notice on our WEBSITE and applicable social media if a security breach occurs. If this happens, you will need a web browser that allows you to view the relevant WEBSITE and social media. If you require additional information or have any data protection-related inquiries, you should send a communication to the address: [email protected].
We recommend our users and customers not to include confidential, secret, compromising, sensitive data, or delicate information that you do not wish to disclose in the communications you have with us. Also, you are responsible for keeping your password and user details confidential.
UPDATES TO OUR PRIVACY POLICY
Our company may update this Privacy Policy as required by applicable law and to inform about changes related to the collection, use, and practices of storage and processing of your personal data. In the event that we consider that there are substantial modifications, we will notify you and request your consent through the previously established channels.
If you have any inquiries or doubts regarding the content of this Privacy Policy or if you wish to exercise any of your rights described in this document, feel free to contact us at the email address [email protected] or phone +507-____, and we will try to address your concerns or assist you in the best possible way.
JURISDICTION AND APPLICABLE LAW
This Policy is governed, without exception and in its entirety, by the laws of the Republic of Panama and will be interpreted according to them. Any dispute arising from this Policy, its existence, validity, interpretation, scope, or compliance will be submitted to the ordinary courts of justice with jurisdiction in Panama, expressly waiving any other venue or jurisdiction.